Terms & Conditions

OVERVIEW

This website is operated by Sophie Vancouver. Throughout the site, the terms “we”, “us”, and “our” refer to Sophie Vancouver.

Sophie Vancouver provides this website, including all information, services, and tools available on it, subject to your acceptance of these Terms and all related policies.

By visiting our website or placing an order, you use our services and agree to be bound by these Terms and Conditions, including any policies referenced or linked on this site.

These Terms apply to all users, including visitors, customers, merchants, and content contributors.

If you do not agree with these Terms, you must not access or use this website. Any new features or services added to the site will also be subject to these Terms.

We may update or change these Terms at any time by posting revisions on this page.

SECTION 1 – ELIGIBILITY AND USE

By using this website, you confirm that you are at least the legal age in your place of residence or that you have permission to allow minors under your supervision to use this site.

You may not use our products or services for unlawful purposes or violate applicable laws, including intellectual property laws.

You must not transmit harmful software, viruses, or malicious code through this website.

Any breach of these Terms may result in immediate suspension or termination of access.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time.

Content you submit, excluding payment information, may be transferred unencrypted across networks and adapted to technical requirements. Payment data is always encrypted during transmission.

You may not copy, sell, resell, or exploit any part of the service or website without written permission from Sophie Vancouver.

Headings in these Terms are for reference only and do not limit their meaning.

SECTION 3 – INFORMATION ACCURACY

We do not guarantee that all information on this website is accurate, complete, or current. Content is provided for general information only.

Any reliance on information from this website is at your own risk. We may change content at any time without obligation to update it.

SECTION 4 – SERVICE AND PRICE CHANGES

Product prices may change without notice.

We may modify, suspend, or discontinue any part of the service at any time. We are not liable for changes that affect pricing, availability, or service access.

CONTRACT FORMATION

Product listings do not represent a binding offer. By placing an order, you submit an offer to purchase.

Order confirmation emails acknowledge receipt but do not constitute acceptance. A contract is formed once the order is shipped.

WARRANTY

Statutory warranty rights apply.

SECTION 5 – PRODUCTS AND AVAILABILITY

Some products are available exclusively online and in limited quantities.

Returns and exchanges are governed by our Return Policy.

Product images and colors are displayed as accurately as possible, but screen differences may affect appearance.

We may limit sales by person, region, or jurisdiction and may discontinue products at any time.

We do not guarantee that products or services will meet your expectations.

Products are shipped directly from our supplier in Asia. Customs fees, import taxes, and duties are the responsibility of the customer.

SECTION 6 – BILLING AND ACCOUNT DETAILS

We may limit or cancel orders at our discretion, including orders that appear fraudulent or placed by resellers.

You agree to provide accurate billing, shipping, and account information and to keep it updated.

Order changes or cancellations may be communicated via the contact details you provide.

SECTION 7 – THIRD-PARTY TOOLS

We may provide access to tools operated by third parties. These tools are provided without warranties and are used at your own risk.

We are not responsible for issues arising from third-party tools.

SECTION 8 – THIRD-PARTY LINKS

Our website may include links to external websites. We are not responsible for third-party content, services, or policies.

Any transaction with a third party is solely between you and that provider.

SECTION 9 – USER CONTENT AND FEEDBACK

If you submit feedback, suggestions, or other content, you grant us the right to use, publish, and distribute it without compensation.

We may remove content that is unlawful, offensive, or violates these Terms.

You are responsible for the accuracy and legality of any content you submit.

Additional customs or import charges are the responsibility of the customer.

SECTION 10 – PERSONAL DATA

Personal information is handled according to our Privacy Policy.

SECTION 11 – ERRORS AND CORRECTIONS

We may correct errors, inaccuracies, or omissions related to product details, pricing, or availability at any time.

We may cancel orders if incorrect information is identified, even after an order is placed.

SECTION 12 – PROHIBITED ACTIVITIES

You may not use this website to:
• Violate laws or regulations
• Infringe intellectual property
• Harass, abuse, or discriminate
• Submit false information
• Distribute malware
• Collect personal data unlawfully
• Interfere with website security

Violations may result in termination of access.

SECTION 13 – DISCLAIMER AND LIABILITY LIMITATION

Services and products are provided “as is” and “as available”.

We do not guarantee uninterrupted or error-free service.

We are not liable for damages arising from use or inability to use the website or products, to the extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Sophie Vancouver and its affiliates from claims arising from your breach of these Terms or violation of law.

SECTION 15 – SEVERABILITY

If any part of these Terms is found unenforceable, the remaining provisions remain valid.

SECTION 16 – TERMINATION

These Terms remain in effect until terminated by you or us.

We may terminate access without notice if these Terms are violated.

SECTION 17 – ENTIRE AGREEMENT

These Terms and related policies constitute the entire agreement between you and Sophie Vancouver and replace prior agreements.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of the Netherlands.

SECTION 19 – REFUSED OR UNCLAIMED PACKAGES

If a package is refused or not collected, it will be returned to our warehouse. A 25 USD fee will be deducted from the refund for handling and shipping.

SECTION 20 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the website means acceptance of the updated Terms.

SECTION 21 – CONTACT

Questions about these Terms can be sent to:
info@sophievancouver.com